Acumen Restoration LLC respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you visit acumenrestoration.com, request an estimate, contact us, or otherwise interact with our website.

By using this website, you acknowledge the practices described below.

Information We Collect

We may collect information that you voluntarily provide when you submit a contact form, request an estimate, call us, or email us.

This information may include:

• Your name
• Phone number
• Email address
• Property ZIP code
• Property type
• Type of restoration service requested
• Information about water, fire, smoke, mold, or other property damage
• Date or approximate date the damage occurred
• Messages or comments you send to us
• Photos you choose to upload
• Any other information you voluntarily provide

Please avoid submitting Social Security numbers, financial account information, government identification documents, medical information, or other unnecessary sensitive information through our website forms.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, server logs, analytics tools, or similar technologies.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website
• General geographic information
• Website interaction and performance data

We may use this information to maintain the website, understand how visitors use it, improve performance, and identify technical or security issues.

How We Use Your Information

Acumen Restoration LLC may use information collected through the website to:

• Respond to restoration service inquiries
• Contact you regarding an estimate request
• Evaluate the type of property damage you describe
• Schedule inspections or restoration services
• Communicate about an existing or potential project
• Provide customer service
• Maintain business records
• Improve our website and services
• Prevent fraud, misuse, or security problems
• Comply with applicable legal obligations

Information submitted through the website is used primarily to communicate with you regarding the services you requested or asked about.

Photos and Property Information

Our estimate form may allow you to provide photos of property damage.

Photos may contain details about your home, business, belongings, or surrounding property. We use submitted images only as reasonably necessary to review your inquiry, understand the reported damage, communicate with you, or provide restoration-related services.

Please upload only images relevant to your restoration request.

Sharing of Information

We do not sell your personal information for money.

We may disclose information when reasonably necessary to operate our business, including to service providers that assist with website hosting, email, form processing, data storage, analytics, security, or other business functions.

These providers may access information only to the extent necessary to perform services on our behalf.

We may also disclose information when reasonably necessary to:

• Comply with a law, court order, subpoena, or government request
• Protect the rights, property, or safety of Acumen Restoration LLC, our customers, or others
• Investigate suspected fraud, misuse, or security incidents
• Complete a business transaction such as a merger, acquisition, restructuring, or sale of assets

Cookies and Analytics

Our website may use cookies and similar technologies to help the website function properly and understand how visitors interact with it.

Cookies may be used for purposes such as:

• Website functionality
• Traffic measurement
• Performance analysis
• Security
• Remembering website preferences

You may be able to restrict or disable cookies through your browser settings. Certain website features may not work as intended if cookies are disabled.

If we use advertising or analytics technologies in the future that require additional disclosures or opt-out choices under applicable law, we will update our practices accordingly.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing restoration services, maintaining business records, resolving disputes, and complying with legal requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information submitted through our website.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use appropriate caution when sending information electronically.

Third-Party Websites

Our website may contain links to third-party websites or services.

Acumen Restoration LLC is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

California Privacy Rights

California residents may have certain rights regarding their personal information under applicable California privacy laws.

Depending on the law applicable to Acumen Restoration LLC and your request, these rights may include the ability to request:

• Information about personal information collected about you
• Access to certain personal information
• Correction of inaccurate personal information
• Deletion of certain personal information
• Information about categories of third parties to whom information has been disclosed
• Opt-out rights where required by applicable law

We will not unlawfully discriminate against you for exercising a privacy right provided by applicable law.

To submit a privacy-related request, contact us at info@acumenrestoration.com.

We may need to verify your identity before completing certain requests.

Children’s Privacy

This website is intended for adults seeking property restoration services and is not directed toward children under 13.

We do not knowingly collect personal information from children under 13 through this website. If we learn that such information has been provided to us, we may take reasonable steps to delete it.

Changes to This Privacy Policy

Acumen Restoration LLC may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, or legal requirements.

The updated version will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

Acumen Restoration LLC
1214 E. 1st Street
Los Angeles, CA 90033

Phone: (213) 449-3948
Email: info@acumenrestoration.com
Website: acumenrestoration.com